On GuestToGuest website, when a user signs up on the website has to create a house and fill the informations, but he can't contact other members to organise an exchange as long as he hasn't completed his house up to 80%.
When we changed our offer, along with our vision of becoming more "mainstream" and extend the home exchange service to as many people as possible (and not just a niche of people), it was our job to came up with a new user flow in which any user could organize his first exchange without having created his house beforehand. The goal was to prevent the fear that some new users were having when they were subscribing on the website. A lot of time people subscribe because they're curious but when they see they have to give information about their home right away (address, pictures, description), they get afraid or think we're asking for too many personal information. We wanted to allow them to do a first exchange as a guest without a home. Although, it won't be possible for them to do another exchange if they haven't added their home.
This change would cause a new problem for the community: how could we build trust amongst hosts and new users without a home on the website? When hosts receive an exchange request from a guest, they like to look at their home, because they know they have the same level of involvement on the platform. Without a house, they lose this connection, they lose the trust. That's why we decided to implement verification for the users on the website.
On GuestToGuest, users can already verify their identity (by sending us an identity document) and their home (by sending us a proof of address). By doing this, they get a green checkmark next to their profile picture and have more chance of appearing higher in the search results.
Increase the trust between the members so that they organize exchanges more easily. For this reason, we decided to make impossible for the guest to send exchanges requests if their profile wasn't completed up to 80% and if their phone and email address weren't verified by GuestToGuest.
We have the same behavior for apps, except we do have a dedicated screen for verifying email and phone, users can acces it on their profile. There's also a filling pannel on the dahsboard to redirect to this screen.